Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

www.bookbell.in assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue the refund after we receive the parcel and you have to send this product at your own expense.

You need to notify us first before returning any product. You may do this through the “Contact Us” page on our website before returning any product.

Returns made without notice SHALL NOT qualify for a refund.

In case of receipt of product in damaged condition or, with a manufacturing defect or a wrong product has been received, kindly contact us at www.bookbell.in, within 24 hours of receipt of the product.

Should you wish to return all or a part of your order, you need to let us know within 7 days from the date of receiving your parcel. You can either call our Customer Support No. 98649-83773 / 88763-74852 between 10 am and 6 pm or write to us at info@bookbell.in

You may return the product to us at the below mentioned address:

Bookbell

Address: Opp. ICON Academy, Rajgarh Road, Guwahati-781003

Customer needs to bear the shipping costs while returning the products.

We shall not refund the shipping charges paid by you while purchasing the item.

We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’. All defective products being returned to our shop shall be done ONLY through registered courier.

At any point of time, the refunds will not exceed the actual value of the goods.

In case of International Customers, once you give the confirm order and we dispatch then we can’t return back from you.

Returns would not be accepted for BOOKS & MAGAZINES. However, we would accept returns if we believe there was any fault from our end.

Any complaint with regards to the damage or misprint or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

In case of product return, we will issue a refund once we receive the product back at our office.

Refunds are made as follows:

If the payment was made in cash or any other like the credit card or debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.